Caring Safely®




Customized Training For Your Organizational Needs

Charlene works internationally with organizations to provide custom trainings for individualized needs and availability.  These trainings are provided in various formats, including; face-to-face, live webinars, pre-recorded online training (self-study) or a combination of all three.  She also teaches an annual online training program for individuals around the world who want to learn trauma-informed compassion fatigue resilience through the Caring Safely® Personal Program or the Caring Safely® Professional Program (train-the-trainer).

These trainings are ideal for staff who regularly witness trauma, grief or suffering and want to learn how to manage the impacts while still providing compassionate care.  Participants learn how to protect themselves while helping people who have experienced trauma, how to recover from vicarious trauma and how to assess their need for additional support.

Since 2008, Charlene has provided consultation or training with Health Canada, The Department of National Defence, The Canadian Association of Social Workers, The Alberta College of Social Workers, Alberta Health Services, Canadian Mental Health Association, Child and Family Services, Hospitals, Universities and Not-For-Profits.

Upcoming Events:

Association of Ontario Midwives (January 2019)

2019 Social Work Week Alberta Health Services (March 2019)

2019 Global Social Welfare Digital Summit (March 2019)

2019 Sally Price Social Work Conference – Kansas City (March 2019)

Past Events:

British Columbia Nurses Union Annual Conference (2018)

Canadian Association of Social Workers (Webinar) (2018)

Calgary Foothills Primary Care Network (2018)

Canadian Mental Health Association National Conference (2017)

National Fetal Alcohol Spectrum Disorders (FASD) Conference (2017)

Alberta Health Services (2016)

Alberta College of Social Worker Annual Conference (2016)

Peguis Child and Family Services (2016)

National Parole Board of Canada (2014)

Health Canada (2008-2010)

Dress for Success – Ottawa (2012)

St. Leonards Community Services (2011)


Trainings tailored for your staff:

  • Trauma Informed Compassion Fatigue Resiliency
  • Preventing Vicarious Trauma in the Workplace
  • Providing Trauma Informed Care
  • Other trainings available
  • Contact to set up a phone consultation to discuss your needs.

Flexible training formats for your needs and budget:

  • 60-90 Minute Live Custom Webinar (you host or we do)
  • Onsite Workshop (one or multi-day training)
  • Online Caring Safely Self-Study (staff licenses)
  • Blended learning (any combination of above)


Add a book option for your staff:

Charlene’s book 20 Quick Strategies to Help Your Patients and Clients Manage Stress was released in November 2015.

Having the proper training and tools to help clients is a protective factor for Compassion Fatigue and Burnout.

The Caring Safely® Workshop

Caring Safely®:  Trauma Informed Compassion Fatigue Resilience Training

Sample Outline:

The Caring Safely® training provides participants with the foundational knowledge to understand their own experiences of compassion fatigue (CF), vicarious trauma (VT) and burnout as well as practical, trauma-informed strategies that they can begin using immediately, personally and professionally, to reduce/prevent CF and VT. 


Awareness of Compassion Fatigue (CF), Compassion Satisfaction, Vicarious Trauma, Vicarious Post traumatic Growth and Burnout.  Includes personal assessment for Compassion Fatigue, Compassion Satisfaction, Burnout and Vicarious Resilience.

This section teaches people to recognize and monitor their stage and symptoms of compassion fatigue and vicarious trauma.  This also includes a review of the difference between CF and anxiety, depression or post-traumatic stress disorder and when to seek help.


Review the risks factors for compassion fatigue (CF) and the impact of post-traumatic stress from an episode of vicarious trauma (VT).

This section includes strategies to mitigate CF risk factors and episodes of VT.  Participants will learn strategies to recover from episodes of VT and to monitor their symptoms.


Review the the protective factors for compassion fatigue and the benefits of increasing episodes of compassion satisfaction.

This section includes strategies to increase the rewards of compassionate care and how to increase vicarious resilience.


Throughout the day participants are taught many strategies.  At the end, we recognize that each person will need to create their own personalized plan based on what is best fit for them.

Multi-day trainings:

 If your organization is interested in two or more days of training, we would discuss your needs and tailor the additional training time.  This can include more time for practicing the strategies in the one-day training, adding more strategies in each of the four sections and/or adding training on how to bring more protective factors into the workplace.

Request More Information

Please contact or call 1-800-492-3908 if you have are interested in working with Charlene.

Free Compassion Fatigue Assessment and Training